What to Expect
Making the first call
When you call the Wellness Works Counseling office about an appointment, our staff person will ask you for your contact information and a little information about what prompts you to make the call. This is a good time to indicate if you have any preferences about your counselor. This information allows us to match new clients with counselors best suited for together. It is also important for us to know if you need special accomodations during your session or require handicap accessibility. The staff person will explain payment options, verify insurance coverage, and send you paperwork for completion by email.
During your registration phone call, we will schedule your appointment. You may receive a call from your counselor prior to the appointment. The purpose of this call is to see if you have any questions about virtual or in-person appointments, parking or services.
Preparing for Your First Appointments
Preparation will depend on if your appointment is virtual or in person. virtual appointments may be conducted on a computer that has a camera and microphone. Please refer to your initial paperwork for a link to your counselor’s virtual waiting room. Please arrive to your appointment 5 minutes early.
If you are meeting with your counselor in-person, feel free to wait in your car, on the front porch or in the waiting room. Please note that these procedures may vary depending on COVID-related policies. Handicap-accessible access to the building is through the back door, around the side of the building.
If you are unable to make it to your appointment, please call at least 24 hours in advance to reschedule.