What to Expect

What to Expect


Making the first call

When you call the Wellness Works Counseling office about an appointment, our staff person will ask you for your contact information and a little information about what prompts you to make the call.  This is a good time to indicate if you have any preferences about your counselor. This information allows us to match new clients with counselors best suited for together.  It is also important for us to know if you need special accomodations during your session or require handicap accessibility. The staff person will explain payment options, verify insurance coverage, and send you paperwork for completion by email.


During your registration phone call, we will schedule your appointment. You may receive a call from your counselor prior to the appointment. The purpose of this call is to see if you have any questions about virtual or in-person appointments, parking or services.

Preparing for Your First Appointments

Preparation will depend on if your appointment is virtual or in person. virtual appointments may be conducted on a computer that has a camera and microphone. Please refer to your initial paperwork for a link to your counselor’s virtual waiting room. Please arrive to your appointment 5 minutes early.

If you are meeting with your counselor in-person, feel free to wait in your car, on the front porch or in the waiting room. Please note that these procedures may vary depending on COVID-related policies. Handicap-accessible access to the building is through the back door, around the side of the building.

If you are unable to make it to your appointment, please call at least 24 hours in advance to reschedule.

Preparing for the evaluation

When you arrive for your first appointment, please go to the waiting area window and introduce yourself to our receptionist. Bring with you a form of personal identification, your insurance card and a list of your current medications along with any legal documents that relate to your situation. Please arrive fifteen minutes prior to your designated appointment time to complete new client forms. Tea and a wide selection of current magazines are available for you in our pleasant waiting area until your counselor comes to greet you. Restrooms are located on each floor for your convenience.

New patient forms

In order to clarify your rights and responsibilities as a client and our obligations as your psychological counseling service provider, you will be asked to read and complete forms regarding privacy of your medical records, our cancellation policy and your financial responsibility for services.

Assessments for adult clients

In order to assess how deeply you may be affected by your situation, you will be asked to complete two brief multiple choice inventories. These inventories often provide valuable insight for both the client and the counselor.

Personal interview with clinician

The most important part of the evaluation is the conversation between client and counselor. In addition to the counselor gathering your personal and family history, you will be given an opportunity to speak about your concerns. Taking all these matters into account, your counselor will determine an initial treatment plan and frequency of your visits. It takes time to get acquainted with your counselor and build a trusting relationship so it may take a few sessions for you to feel comfortable with your counselor.